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Automated vs human-powered: Which content moderation is best for you?

man in glasses in middle of cartoony robot army
As we’ve seen in the past few years, user-generated content (UGC) can impact brand reputation, putting a spotlight on how crucial content moderation is for today’s companies. Continue Reading

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The 4 biggest call center trends you should embrace

diverse call center team answering customer service calls
Advanced technologies are changing the way brands and consumers connect with each other. Aside from improving the quality of customer support, these innovations increase companies’ productivity and efficiency. Continue Reading

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