Employee engagement tactics you can use to retain your call center agents

business team in meeting listening to delighted boss speaking

You may recall that the outsourcing industry has an employee turnover issues. These issues stem from various factors which may include internal or personal factors. The image of the industry as an “electronic sweatshop” only makes it worse. To alleviate this problem, your bilingual call center must develop strategies to improve its employee engagement tactics. Continue Reading


The reality of high employee turnover in call centers

worried call center agent with resignation box office things
Call centers suffer from notoriously high turnover rates. It’s a reality that many business process outsourcing (BPO) companies have been facing for years. Continue Reading