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Employee engagement tactics you can use to retain your call center agents

business team in meeting listening to delighted boss speaking

You may recall that the outsourcing industry has an employee turnover issues. These issues stem from various factors which may include internal or personal factors. The image of the industry as an “electronic sweatshop” only makes it worse. To alleviate this problem, your bilingual call center must develop strategies to improve its employee engagement tactics. Continue Reading

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