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The reality of high employee turnover in call centers

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Call centers suffer from notoriously high turnover rates. It’s a reality that many business process outsourcing (BPO) companies have been facing for years. Continue Reading

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5 Signs your call center agents can handle multiple channels

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Multichannel customer service is perhaps one of the biggest buzzwords ever since several smart devices have become mainstream. Every company aims to succeed as a multichannel service provider, and while this is favorable to customers, there are also several risks in doing so. Continue Reading

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Agent qualities that ensure great call center phone etiquette

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Unlike what many people may think, the job of a customer service representative not as easy as it seems. Along with the daily tasks of having to answer calls and respond to emails, they also need to contend with angry customers with unreasonable demands. Continue Reading

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