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Call center management tips for a stress-free workplace

stressed-call-center-agent-with-headache

Call center jobs are perceived to be among the most stressful careers. Agents working in customer service campaigns are tasked to talk to clients for long periods every day, find solutions to problems, and handle irate callers. The most difficult part is that they have to execute all these tasks without showing any sign of stress or frustration. Continue Reading

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