Call Center World

Giving the consumers the best assistance and service is the goal of every customer service representative (CSR). Every call center in the Philippines must invest in training CSRs to make sure they can resolve the concerns of the customers with the use of call handling techniques

Every call center in the Philippines invests on effective agent training to ensure the success of their customer service initiatives. This is because they understand that it all stems from the quality of learning that extends from the new hire training up to the actual production

Distractions are no light matter in an outsourcing business, especially for a call center in the Philippines. And among these distractions, background noise is the most inevitable, perhaps the most difficult to eradicate.

In fact, a market research conducted by uSamp stated