Every call center in the Philippines invests on effective agent training to ensure the success of their customer service initiatives. This is because they understand that it all stems from the quality of learning that extends from the new hire training up to the actual productionRead more
Distractions are no light matter in an outsourcing business, especially for a call center in the Philippines. And among these distractions, background noise is the most inevitable, perhaps the most difficult to eradicate.
In fact, a market research conducted by uSamp statedRead more