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How a call center’s IVR system can help you save money

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An IVR system can bring a lot of advantages to a business. One feature that is often overlooked is its cost-effectiveness. Open Access BPO explains how setting up a call routing system can cut down costs and boost customer satisfaction. Continue Reading

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How Philippine call center agents can maintain a happy social life

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Call center agents, especially those working on a night shift, may find it hard to maintain a healthy social life because of their work schedule. Open Access BPO gives some tips on how social interactions and quality bonding with family and friends can still be enjoyed even if you are a call center agent. Continue Reading

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How can a call center in the Philippines practice time management?

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The task of managing time wisely is a continuous challenge for call center managers in maintaining the agents’ efficiency and productivity. Open Access BPO explains how you can effectively design a timetable both for your call center operations. Continue Reading

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4 Ways to manage cultural diversity in your call center

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Cultural diversity can create barriers among call center employees. Open Access BPO, a leading provider of inbound customer service in the Philippines, explains how call center managers can handle cultural diversity in local call centers, especially with the increasing number of foreign employees joining the outsourcing workforce. Continue Reading

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7 Effective ways to improve your call center agents’ listening skills

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The first step in keeping customers satisfied is by providing exceptional customer service. This is only possible when agents are equipped with exceptional communication skills including effective listening skills. Open Access BPO explores various ways that can help call centers in improving their representatives’ listening skills. Continue Reading

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Communication barriers that hurt call center efficiency

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What can hinder your call center agents from listening attentively to customers over the phone? Open Access BPO, a leading call center company in the Philippines, lists down some common communication barriers in call centers that may have a negative impact on your customer service. Continue Reading

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Building the right script for telemarketing call center agents

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Telemarketing companies make use of different strategies that can guarantee positive interaction between agents and customers. Open Access BPO, a call center company in the Philippines, explains how agent scripts can be a game changer in the telemarketing arena. Continue Reading

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How call center agents handle conflicts with customers

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Angry customers can be a challenge to call center agents. If they don’t know how to respond properly in critical situations, conflicts may arise. Open Access BPO explains how agents can effectively handle complaint calls from customers. Continue Reading

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What industries commonly outsource to Philippine call centers?

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Open Access BPO lists some of the industries that commonly outsource voice services to the Philippines. If your business is under these sectors, you may want to consider employing the services of an outsourcing company. Continue Reading

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What makes a good call center supervisor?

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The success of a team is heavily dependent on the quality of leadership that fuels it. For outsourcing clients, the leaders managing their team in a call center in the Philippines are expected to be effective in motivating their agents. Open Access BPO explains what different qualities are expected from call center supervisors. Continue Reading

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