Open Access BPO lists some of the industries that commonly outsource voice services to the Philippines. If your business is under these sectors, you may want to consider employing the services of an outsourcing company.
Before outsourcing to a call center in the Philippines, businesses want to know what industries commonly subcontract business processes to offshore service providers in the country. This is one way of knowing whether your prospective outsourcing firm has a long experience in the industry you’re in and assures that the tasks you will outsource will be handled by qualified individuals.
To help answer the main question, here is a list of the industries that most call centers in the country serve, according to a survey by Deloitte:
Professional services, such as those related to legal and healthcare processing, are among the industries that commonly outsource to the Philippines. In the recent years, the healthcare information management segment has been dominating this niche, contributing a significant portion to the total revenue of the local outsourcing industry in 2012 and 2013.
Most call center agents process purchases, receive product orders, and perform any post-purchase transactions under retail accounts. Although most of these accounts are for shopping brands, businesses that sell other types of consumer goods and services are also common clients of outsourced customer service call centers.
Outbound call centers are usually associated with telemarketing, but they also cater to insurance, banking, and credit card companies. Financial services providers need the help of outbound agents in collecting loans and settling outstanding bills of customers. Not only that, some of them also avail of customer service solutions to assist their customers with finance-related requests.
Call centers with telco accounts handle technical support tasks and general customer service duties. These contact centers are usually multifaceted as they are able to provide both outbound agents who could sell the telco’s products, subscription plans, or service bundles and inbound representatives to answer queries or fix product-related tech issues.
Is your company under one of the industries mentioned above? If so, then you could be guaranteed that choosing the country for you offshore operation is truly a wise decision.