What makes a good outbound sales agent?


Making cold calls is one of many challenging tasks that outbound telemarketing agents commonly face. It’s when agents are tasked to make calls to people who don’t have previous engagements with the company and its products for the purpose of generating leads or sales. Given that you might be calling people who have never heard of your company, this job requires individuals who have strong sales skills to communicate, sell, and close a deal. Continue Reading


How a call center’s IVR system can help you save money


An IVR system can bring a lot of advantages to a business. One feature that is often overlooked is its cost-effectiveness. Open Access BPO explains how setting up a call routing system can cut down costs and boost customer satisfaction. Continue Reading