0

Napping at work may improve call center agents’ productivity

call center agent holding white mug sleeping on laptop
Customer service jobs come with high levels of stress made worse by shifting schedules. Contact centers usually operate 24/7 to cater to international markets. Because of these, agents might not get enough sleep and rest after their shift ends and during their rest days. Continue Reading

Share
0

The 4 biggest call center trends you should embrace

diverse call center team answering customer service calls
Advanced technologies are changing the way brands and consumers connect with each other. Aside from improving the quality of customer support, these innovations increase companies’ productivity and efficiency. Continue Reading

Share
0

The customer service bottlenecks you need to avoid at all costs

mini-action-figure-walking-through-holes-in-wood-2
For many consumers, customer service is the strongest indicator that a brand values its business and its community. Many customers don’t hesitate to switch brands when their initial choice fails to meet their expectations. Poor customer interactions diminish satisfaction levels and drive up churn rates. Continue Reading

Share