It’s never easy to receive complaint calls from disappointed customers. But a great customer service representative can find ways to turn the situation around. What Philippine call center agents should remember is that complaint calls can serve as opportunities not only to exercise call handling skills, but also to prove to customers that their satisfaction towards their experience with the brand is given much importance. Continue Reading
India's call center industry is currently facing a serious loss, as 70% of its call center market transferred operations to its biggest competitor, the Philippines. An Indian business group reported that India will lose USD 30 billion of foreign exchange earnings after call centersRead more
Giving the consumers the best assistance and service is the goal of every customer service representative (CSR). Every call center in the Philippines must invest in training CSRs to make sure they can resolve the concerns of the customers with the use of call handling techniquesRead more
Every call center in the Philippines invests on effective agent training to ensure the success of their customer service initiatives. This is because they understand that it all stems from the quality of learning that extends from the new hire training up to the actual productionRead more
Distractions are no light matter in an outsourcing business, especially for a call center in the Philippines. And among these distractions, background noise is the most inevitable, perhaps the most difficult to eradicate.
In fact, a market research conducted by uSamp statedRead more