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4 Ways to manage cultural diversity in your call center

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Cultural diversity can create barriers among call center employees. Open Access BPO, a leading provider of inbound customer service in the Philippines, explains how call center managers can handle cultural diversity in local call centers, especially with the increasing number of foreign employees joining the outsourcing workforce. Continue Reading

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Communication barriers that hurt call center efficiency

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What can hinder your call center agents from listening attentively to customers over the phone? Open Access BPO, a leading call center company in the Philippines, lists down some common communication barriers in call centers that may have a negative impact on your customer service. Continue Reading

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How call center agents handle conflicts with customers

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Angry customers can be a challenge to call center agents. If they don’t know how to respond properly in critical situations, conflicts may arise. Open Access BPO explains how agents can effectively handle complaint calls from customers. Continue Reading

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