5 Live chat etiquette tips for better customer service


In the field of customer service, live chat is a powerful platform that many brands and call centers are now using. Because it can easily be integrated into a company’s website, blog, or social media page, chatting has become a favorite method of communication for many customers. According to research, 44% of consumers say that having a chat support agent to answer their queries in the middle of online shopping is one of the most important services a company can offer. Continue Reading