Ways to provide good customer service during the holidays


The holidays are important times of the year that contact centers need to gear up for. During these times, sudden spikes in calls commonly are to be expected, mostly from customers calling in to make last-minute purchases or inquiries and concerns about the products they’ve already bought. At the same time, the holidays can be quite challenging for contact centers, as their employees will most likely be on a constant battle for utmost productivity against the generally festive and vacation vibe this season brings. Continue Reading