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Going back to basics: How call center agents can establish rapport

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A positive interaction between customers and call center agents is built on mutual trust. Open Access BPO explains how agents can easily direct conversations with customers to where they want them to go. Continue Reading

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How gamification can transform your call center in 2015

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How your agents see their work and the people they work with matters to the success of your call center. Open Access BPO explains how gamification, a rising call center trend, can transform your workforce into a pool of customer service champions. Continue Reading

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