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How to optimize the physical layout of your Philippine call center

How-to-optimize-the-physical-layout-of-your-Philippine-call-center--Open-Access-BPO--Philippine-Call-Center

There are several things that can influence a call center’s productivity. Its physical layout is one of these. Open Access BPO, a California-based outsourcing firm with a Philippine call center operations facilities, explains how you can optimize your call center’s office design to boost your agents’ efficiency. Continue Reading

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3 Misconceptions about Philippine call center outsourcing demystified

3-Misconceptions-about-Philippine-call-center-outsourcing-demystified--Open-Access-BPO

It’s normal for businesses to have varying opinions about outsourcing to offshore call centers. But some of these claims are based on misconceptions or poor understanding of the outsourcing concept. Open Access BPO lists down three myths about outsourcing that you should be aware of. Continue Reading

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Why a Philippine call center should not focus too much on AHT

Why-a-Philippine-call-center-should-not-focus-too-much-on-AHT--Open-Access-BPO

Is your call center using average handle time as the sole measurement of agent performance? Open Access BPO explains the harms of giving too much priority to this call center metric. Continue Reading

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Steps in establishing performance goals for call center agents

Steps in establishing performance goals for call center agents- Open Access BPO

Ensuring that your call center agents are performing their best is one managerial task that requires careful planning. Open Access BPO gives a step-by-step procedure on how you can come up with performance goals that can motivate your agents to become more productive. Continue Reading

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