0

7 Causes of job burnout among Philippine call center agents

7 Causes of job burnout among Philippine call center agents- Open Access BPO

Call center agents are prone to experiencing stress because of the nature of their job. In order to help them, managers must know what contributes to their stress. Open Access BPO lists down seven common causes of burnout in the call center. Continue Reading

Share
0

5 Ways you can make your agents better problem solvers

5 Ways you can make your agents better problem solvers- Open Access BPO

The best way for your call center to offer exceptional customer service is by training your agents to be excellent in providing solutions to customer problems. Open Access BPO explains how you can transform your workforce into an expert team of problem solvers. Continue Reading

Share
1

How a call center’s IVR system can help you save money

How-a-call-centers-IVR-system-can-help-you-save-money--Open-Access-BPO

An IVR system can bring a lot of advantages to a business. One feature that is often overlooked is its cost-effectiveness. Open Access BPO explains how setting up a call routing system can cut down costs and boost customer satisfaction. Continue Reading

Share
1

How Philippine call center agents can maintain a happy social life

How-Philippine-call-center-agents-can-maintain-a-happy-social-life--Open-Access-BPO

Call center agents, especially those working on a night shift, may find it hard to maintain a healthy social life because of their work schedule. Open Access BPO gives some tips on how social interactions and quality bonding with family and friends can still be enjoyed even if you are a call center agent. Continue Reading

Share