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How can a call center in the Philippines practice time management?

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The task of managing time wisely is a continuous challenge for call center managers in maintaining the agents’ efficiency and productivity. Open Access BPO explains how you can effectively design a timetable both for your call center operations. Continue Reading

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4 Ways to manage cultural diversity in your call center

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Cultural diversity can create barriers among call center employees. Open Access BPO, a leading provider of inbound customer service in the Philippines, explains how call center managers can handle cultural diversity in local call centers, especially with the increasing number of foreign employees joining the outsourcing workforce. Continue Reading

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7 Effective ways to improve your call center agents’ listening skills

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The first step in keeping customers satisfied is by providing exceptional customer service. This is only possible when agents are equipped with exceptional communication skills including effective listening skills. Open Access BPO explores various ways that can help call centers in improving their representatives’ listening skills. Continue Reading

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Communication barriers that hurt call center efficiency

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What can hinder your call center agents from listening attentively to customers over the phone? Open Access BPO, a leading call center company in the Philippines, lists down some common communication barriers in call centers that may have a negative impact on your customer service. Continue Reading

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