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Building the right script for telemarketing call center agents

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Telemarketing companies make use of different strategies that can guarantee positive interaction between agents and customers. Open Access BPO, a call center company in the Philippines, explains how agent scripts can be a game changer in the telemarketing arena. Continue Reading

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How call center agents handle conflicts with customers

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Angry customers can be a challenge to call center agents. If they don’t know how to respond properly in critical situations, conflicts may arise. Open Access BPO explains how agents can effectively handle complaint calls from customers. Continue Reading

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What industries commonly outsource to Philippine call centers?

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Open Access BPO lists some of the industries that commonly outsource voice services to the Philippines. If your business is under these sectors, you may want to consider employing the services of an outsourcing company. Continue Reading

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What makes a good call center supervisor?

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The success of a team is heavily dependent on the quality of leadership that fuels it. For outsourcing clients, the leaders managing their team in a call center in the Philippines are expected to be effective in motivating their agents. Open Access BPO explains what different qualities are expected from call center supervisors. Continue Reading

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