Agent training is an important responsibility that call center managers must perform effectively in order to produce an excellent workforce. Open Access BPO explains how some training practices can lead to undesirable outcomes. Continue Reading
All businesses benefit from having their client, management, and employee goals aligned. Premiere outsourcing company in the Philippines, Open Access BPO, explores some of these benefits.
Goal alignment, whether between business partners or within coworkers, has undeniableRead more
Every time a customer contacts a representative regarding a product-related problem, the one thing that is always expected from a call center agent is a prompt and effective resolution. Any type of delay or inefficiency can be frustrating to the customer. Hence, a Philippine call center must address customer issues with genuine and top-of-the-line assistance if it wants to build an image of quality customer service.